How iLead improves Customer Service via Document Management


Here comes a question that needs to be asked and answered as there are lots of debates around it. The question is, why people are afraid of accepting and applying any change? In the field of technology and document management system, the employees are afraid of turning from the paper-based processes to such digital electronic process; thinking that it will affect their job and be fired.

On the contrary, going paperless and using the suitable document management systems will improve the whole work. It will ease the workflow, increase the speed of the work, improve the sufficiency and the productivity of the work, and deliver a good customer service.

Relation between DMS and being a Customer-based Company

Using a document management system is important for the following reasons:

  1. A quick response to customer inquiries: It eases extracting the needed information and answering the customer as all the data is sorted in one place,
  2. Ease the workflow: DMS allows a quick document sharing process among the employees which of course will affect the customer via delivering a high quality service,
  3. Organize and schedule the tasks among the employees.

However, there is another important term that shall be tackled which is called “Mobile Content Management”. It is cluster clear form its name that it means to go mobile and uses a mobile document management system to be able to edit, monitor, and manage the work sufficiently. However, it also will affect the productivity of the work.


Document management system is a vital system that shall be applied in all businesses to ease the workflow and deliver a service that can gain the satisfaction of the customer.



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