What is the meaning of Omni-channel?


Omni-channel is an approach that the companies follow in order to optimize their customers’ experience. Also, the word “Omni” itself refers to “all the things” or “everything”. This makes us conclude that it’s a multi-channel approach. So, it means that this approach is meant to increase and optimize the customer experience in every way and method...
All You Need to Know about Digital Transformation


Digital transformation or “digitalization” is the technique that aims to improve the performance of the organizations. However, it affects the organization’s daily processes, services, and products. In the following few lines, iLead, will tackle the benefits of adopting digital transformation methods: Improve Business Efficiency: Implementing technology tools in your enterprise will absolutely ease the collaboration...
Importance of Responsive Website


If you’re a business owner who is running a website, you need to make it an easy-usable one for the mobile phone and tablets’ users. As the success of your website comes from the user experience. So, you need to improve this experience in all aspects. In the following few lines, iLead, will tackle the...
What do you Know about Enterprise Information Management?


Enterprise Information Management “EIM” is an evolving strategy of the traditional information management due to the increase of every enterprise’s valuable information. It is used mainly to manage the enterprise information, secure it, and find the optimal way to use this information. Which Business Process are used while Managing the Information By “EIM”? Enterprise Content...
What is meant by “SaaS”?


“SaaS” stands for software as a service which is one of the three cloud computing models: the infrastructure as a service “IaaS” and the platform as a service “PaaS”. SaaS is also known as on-demand software. The main idea of software as a service “SaaS” is that it enables companies or customers to access and...
Enterprise file sync-and-share (EFSS)


Enterprise file synchronization and share system is a service that allows organizations and individual users to save, synchronize, and share their files, photos, videos, and documents securely in the cloud. It also enables them to access their shared files from other remote tablets, mobile phones, and PCs easily. Features of Enterprise File Synchronization and Share:...
Digital Rights Management (DRM)


Digital Rights Management is a system that controls the copying, the modification, even the viewing of copyrighted works so it can be defined as a protection technology or a set of access control technologies. So, companies use digital rights management to protect their content from piracy by restricting and preventing users from copying the purchased...
Mobile Content Management (MCM)


Now with  mobile content management, you are providing a secure access for your corporate through smartphones and tablets. This means that you’re enabling your employees to enterprise content management on their mobile phones as this type of content management system (CMS) is capable of delivering and storing the content to the mobile devices. So, in the...
What is Lean Principles and How it Supports ECM?


Away from the type of your industry, the best way to succeed is to give the customer the higher priority by being the center of your work and decisions. That’s why, it vital to know how digitizing content, documents, and processes -to cope with lean principles- can provide the best quality to the customer? 1-...
Know more about the Ps of Innovation


Innovation is considered as the core of any business or organization. It is the motivator behind a successful business. However, any business owner shall bear in mind the main components or elements of digital innovation that move everything upside down. These elements are called (Ps) as all of them start with the letter (P). Theses...



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